Returns Management

Returns are an essential part of online retail. NOVA TRAFFIC acts as the official Swiss returns address for international e-commerce merchants. We register, inspect, and sort all returned items according to predefined criteria. Our service portfolio includes product refurbishment, repackaging, shipment to a new customer, or return to the original seller. We also ensure fast and reliable accounts receivable adjustments and VAT refund processing.

In the B2C fashion and footwear segment, return rates are particularly high. As return volumes grow, the financial impact increases significantly. We help you reduce these costs through efficient, professional returns handling. With detailed analytics, we make return rates, fraud indicators, and cost drivers transparent. Our customer service team can also support you in actively reducing return rates.

Although returns handling is cost-intensive, free returns remain a decisive competitive factor. We help you keep your return process simple and customer-friendly – without opening the door to misuse. And in cross-border commerce, you can rely on our extensive expertise in customs and VAT matters.